Cancellation & Refund Policy

1. Guest Cancellation

If you cancel your booking:

• More than 30 days before check-in: you receive 100% of your points back.
• Between 15 and 30 days before check-in: you receive 75% of your points back and the host receives 25%.
• Between 7 and 15 days before check-in: you receive 50% of your points back and the host receives 50%.
• Between 72 hours and 7 days before check-in: you receive 25% of your points back and the host receives 75%.
• Less than 72 hours before check-in: no points are refunded and the host receives 100% of the points.

2. Cleaning Fee

• If you cancel 72 hours or more before check-in, the cleaning fee is fully refunded.
• If you cancel less than 72 hours before check-in, the cleaning fee is non-refundable.

3. Host Cancellation

If a host cancels a booking:

• You will always receive 100% of your booking points back.
• Depending on how close the cancellation is to check-in, you may also receive compensation points.

* Compensation points are applied as follows:

• Between 7 and 15 days before check-in: +25% of the booking value in points.
• Between 72 hours and 7 days before check-in: +40% of the booking value in points.
• Less than 72 hours before check-in: +50% of the booking value in points.

If the host cancels due to an approved emergency or exceptional circumstance, a full refund will be issued but no additional compensation may apply.

If your host cancels within 72 hours of check-in, helping you find a replacement home becomes our top priority.

4. No-Shows

4.1 Guest No-Show

• No points are refunded.
• The host receives 100% of the booking points.
• The cleaning fee is not refunded.

4.2 Host No-Show

• The guest receives a full refund of all points.
• The guest receives an additional 50% compensation in points.
• The cleaning fee is fully refunded.

5. Free Cancellation

A booking qualifies for free cancellation when:

• It is cancelled within 24 hours of being confirmed; and check-in is more than 7 days away.

In these cases:

• All points are refunded.
• The cleaning fee is refunded.
• No compensation is paid to the host.

6. Compensation Points

Compensation points may be awarded when a host cancels a booking or fails to honor a reservation.

To protect the integrity of the platform:

• Compensation is limited to a maximum of 15 points per booking.
• Compensation is limited to a maximum of 30 points per member per calendar year.

Walkon may investigate and deny compensation in cases of fraud, abuse, manipulation, or coordinated misuse of the platform.

1. Guest Cancellation

If you cancel your booking:

• 24 hours or more before the session, 100% of points are refunded to the guest.
• Less than 24 hours before the session, 100% of points are awarded to the host.

2. Host Cancellation

If you cancel your booking:

• 24 hours or more before the session, 100% of points are refunded to the guest.
• Less than 24 hours before the session, 100% of points refunded and the guest receives 1 compensation point.

3. No-show

3.1 Guest no-show

If a guest does not attend a scheduled session:

• No points are refunded.
• The host receives 100% of the session points.

3.2 Host no-show

If a host does not attend a scheduled session:

• The guest receives a full refund.
• The guest receives 1 compensation point.

A session is considered a no-show if a participant does not join within 15 minutes of the scheduled start time.

4. Community Standards

Walkon is built on trust, reciprocity, and reliability.

Repeated cancellations, no-shows, fraudulent activity, abuse of the points system, or behavior that negatively impacts the community may result in account restrictions, suspension, or permanent removal from the platform.

Walkon reserves the right to review any booking activity and take action when necessary to protect the community.

1. Membership Refunds

Membership fees are fully refundable within 14 days of purchase, provided the member has not:

• completed a stay;
• hosted a stay;
• completed a skill booking;
• redeemed any membership benefits.

Once membership benefits have been used, membership fees become non-refundable.